shipping & returns
We offer FREE SHIPPING on all New Zealand orders over $80 and flat rate shipping $7.90 for all other order orders.
Orders placed from Monday - Friday will be dispatched within 24 hours. Orders placed on the weekend will be dispatched the following business day. All orders are dispatched from our Christchurch showroom and are sent via Post Haste. We always provide tracking numbers with dispatch confirmation for your peace of mind.
Christchurch same day express delivery is available for all local orders within a specific radius for $10.90. Orders must be placed before 10am and target delivery time is 2 - 4 hours. If your address is eligible, you will see this option at checkout. Excludes public holidays and weekends.
South Island - Target delivery is 1 working day
North Island - Target delivery is is 2-3 working days
Rural - Please add an additional 3-5 working days to the applicable time above
Due to severe weather, delivery delays can occur. For the most up-to-date information, visit this network status dashboard. If your order has not arrived in one week since ordering, please email firstname.lastname@example.org and we will contact our courier provider.
International express shipping is available to most countries. Simply add your address at the checkout for eligibility, pricing and delivery options.