CONTACT US
say hello
Can't find what you're looking for over on our FAQ page?
Get in touch via the contact form below or email us at sales@neve.co.nz and we will get back to you as soon as possible.
FREQUENTLY ASKED QUESTIONS
Orders placed from Monday - Friday will be dispatched within 24 hours. Orders placed on the weekend will be dispatched the following business day.
All orders are dispatched from our Christchurch showroom and are sent via Post Haste. We always provide tracking numbers with dispatch confirmation for your peace of mind.
South Island - Target delivery is 1 working day
North Island - Target delivery is is 2-3 working days
Rural - Please add an additional 3-5 working days to the applicable time above
Due to severe weather, delivery delays can occur. For the most up-to-date information, visit this network status dashboard. If your order has not arrived in one week since ordering, please email sales@neve.co.nz and we will contact our courier provider.
Please visit our FAQ page for everything you need to know about wick trimming, safe burning practices and how to avoid candle tunnelling.
We currently operate through our online store, however we are stocked in many locations around New Zealand and often attend local Christchurch markets.
Visit our Stockists Page to find your closest retail location, or check out our Facebook page for our latest market dates.