Contact Us | Nevé Home Fragrance

say hello

Can't find what you're looking for over on our FAQ page?

Get in touch via the contact form below or email us at sales@neve.co.nz and we will get back to you as soon as possible.

FAST DISPATCH

All orders dispatched within 24 hours Mon - Fri

Christchurch click and collect available

FLAT RATE SHIPPING

On all New Zealand orders

Read more about our delivery timeframes

PAY YOUR WAY

Enjoy our fast and flexible payment options

We accept Apple Pay, Shop Pay, Afterpay, Laybuy, Google Pay + all major credit cards

FREQUENTLY ASKED QUESTIONS

WHERE'S MY ORDER? WHERE'S MY ORDER?

Orders placed from Monday - Friday will be dispatched within 24 hours. Orders placed on the weekend will be dispatched the following business day.

All orders are dispatched from our Christchurch showroom and are sent via Post Haste. We always provide tracking numbers with dispatch confirmation for your peace of mind.

South Island - Target delivery is 1 working day

North Island - Target delivery is is 2-3 working days

Rural - Please add an additional 3-5 working days to the applicable time above

Due to severe weather, delivery delays can occur. For the most up-to-date information, visit this network status dashboard . If your order has not arrived in one week since ordering, please email sales@neve.co.nz and we will contact our courier provider.

HOW DO I CARE FOR MY NEVÉ CANDLE? HOW DO I CARE FOR MY NEVÉ CANDLE?

Please visit our FAQ page for everything you need to know about wick trimming, safe burning practices and how to avoid candle tunnelling.

DO YOU HAVE A PHYSICAL STORE? DO YOU HAVE A PHYSICAL STORE?

We currently operate through our online store, however we are stocked in many locations around New Zealand and often attend local Christchurch markets.

Visit our Stockists Page to find your closest retail location, or check out our Facebook page for our latest market dates.